Health insurance in a mobile app
Mutualia wished to complement its extranet with a mobile application in order to make its services more accessible and more useful on a daily basis. The challenge was to create a simple, practical and scalable point of contact with members, giving them access to the essential functionalities of their personal space from their smartphone.
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In a few figures...
2
The application has been designed to be available on the two main mobile environments: iOS & Android
12 month
Members can track their refund history over twelve months, with access to details by beneficiary.
1mobile space
The application brings together reimbursements, contracts, personal information, requests, and useful services in a single access point.
The project
Our approach
JEMS designed and developed an iOS and Android mobile application providing access to the essential services of the online member area. The approach consisted of translating the most useful uses into a simple, accessible, and autonomy-oriented mobile experience, while integrating practical services with high usage value, such as reimbursement tracking, contract management, submission of supporting documents, and the search for health contacts and partners.
The diagnosis
In a context where digital usage is increasingly shifting towards mobile, Mutualia could no longer rely solely on its extranet to meet the expectations of its members. The challenge was to make the most useful services more accessible, more immediate, and simpler to use on a daily basis. To achieve this, it was necessary to offer an application capable of centralising essential information, facilitating common procedures, and establishing a more direct link between the mutual insurance company and its members.
The key deliverables
- Design and development of an iOS and Android mobile application
- Access to refund history with details per beneficiary
- Health Consumption Dashboard Visualisation
- Repayment simulator
- Management of personal information and sponsorships
- Consultation and management of contracts and beneficiaries
- Access to the health partner directory and Mutualia contacts
- Application forms with uploads and submission of supporting documents
Comment extend the space Mobile member to offer simpler, more direct and more useful everyday healthcare services?
The benefits for Mutualia
Easier access to essential services
Members can access the most useful features of their personal space on mobile, designed for daily use.
A more direct member relationship
The application creates a privileged point of contact between Mutualia and its members, with practical services available at all times.
Simplified procedures
Consulting reimbursements, modifying information, sending supporting documents or requesting coverage can now be done more simply from your smartphone.
A platform designed to evolve
The application has been designed as a mobile service foundation capable of supporting future developments in both the offering and user needs.
